Kojo Acquah

Computer Science Student, ITSS Helpdesk Support Staff & Development Contractor

A self-motivated and quick learning Computer Science student able to adapt to environments that require accelerated learning and skill development. An award for Keen Interest in IT is a testament to a passion for technology and above average knowledge of their inner workings.

Almost a year's worth of professional work experience in customer service and direct marketing combined with roughly two years volunteering in both administrative and non-administrative positions, including the offices of President, Public Relations Officer and Tech Coordinator, adds to an arsenal of skills that one will find useful in various fields.

Java, CSS3, PHP, SQL, JavaScript, jQuery, Audacity, Bootstrap, Wordpress, Windows Movie Maker, GIMP

  • Programming
  • Web Development
  • Team Work
  • Public Speaking
  • Customer Service
  • Troubleshooting
  • Site Maintenace and Update
  • Leadership
  • Communication
  • Direct Marketing
  • Technical Support
  • Research and Presentation
  • Computer Applications
  • Enterprise Software
  • LibreOffice Suite
  • Databases
  • Strategic Planning
  • Web Marketing
  • SEO
  • Management
  • Project Management
  • Time Management
  • Team leadership
  • Presentation
  • Wordpress
  • Joomla
  • WooCommerce
Saint Mary's University 2014 - 2019

BSc Computer Science

Relevant Coursework
  • CSCI 2356 - Mobile Applications Development
  • MATH 2301 - Linear Algebra
  • CISY 1205 - Computer Applications
  • CSCI 1226 Introduction to Computer Science and Programming (Java)
  • 1228 - Accelerated Programming and Problem Solving (Java)
  • MATH 1210 & 1211 - Calculus Ⅰ & Ⅱ

IT Consultant

Creative Flooring Group
  • Developing cost-effective technical solutions
  • Creating and maintaining websites
  • Social media marketing
February, 2016 - present

ITSS Helpdesk Support Staff (Part-Time)

Saint Mary's University
  • Providing IT support to students, faculty, and staff
  • Troubleshooting computer, network, and phone-related problems
  • Creating, updating, and maintaining articles for ITSS
  • Entering service calls into ITSS call tracking system
  • Assigning service calls to Tier 2 ITSS support as required
  • Escalating system outages immediately to management
  • Completing other duties as required
August, 2015 - Present

Direct Sales Representative

Aedos Marketing Concept Inc.
  • Presented directly to potential customers, earning majority customer's trust of homes by being honest, relatable and detailed and also demonstrating excellent product knowledge
  • Designed client-specific packages on-site to suit individual needs of customers
  • Retained customers by addressing concerns and troubleshooting problems with product
  • Educated customers on how to use product(s)
May, 2015 - June, 2015

Technical Coordinator/Web Administrator

All Nations Youth, Halifax
  • Involved in organising multiple fundraisers including a car wash, BBQ and bake sale
  • Created and deployed society's website using resources discovered in past projects

Graphics Team Member

Enactus, Saint Mary's University, Halifax
  • Worked with a team to design presentation slides and animations for Regional Competition

President

Mfantsipim Child's Rights Club
  • Prompted converstaion about drafting club constitution after nearly 3 years without one
  • Attended several workshops on child rights, gender equality and empowering women

Public Relations Officer

Mfantsipim Computer Club
  • publicized club more effectively and thus increasing membership from a handful of students to roughly 30
  • led a 3-man team to win 2nd place in first ever club project exhibition on campus. There we a total of about 20 contestants
  • Provided technical assistance and supprot for student and staff
  • Served as pet-time computer lab assistant
  • contributed ideas to achieve club goals, create programmes and and complete projects

Cashier/Assistant Store Manager

ABECRAFT Bakery
  • Attended to customers in the absence of store's owner

Interests